Will You Send Me A Tracking Number?

After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences), or your tracking number will simply be displayed in your account – Depending on the courier chosen, there may be a 1-working-day gap between dispatching goods from our warehouse in China and getting the tracking number. If you have not received a tracking number from us, it probably means we have not sent out your order yet. Most orders take 1-3 days to check, pack, and dispatch. If you…

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How / Where Do I Receive My Shipments ?

The standard delivery method for your SPVTrade orders is by courier such as DHL. They will deliver to your doorstep. You need to be present for the delivery and sign for the packages. Please inspect the goods are intact before signing. Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered. It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If there is VAT or any Import Duty to pay on…

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Delivered Duty Paid?

Goods bought from SPV Trade are DDP – delivered duty paid, right? Wrong, sorry. We do not – and cannot – calculate, predict, or guess the import taxes and duties and other associated charges you may have to pay in your country when the goods arrive. Please find out about this before you start placing orders.

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Shipping and Delivery: Small Print

Terms and Conditions you should know relating to deliveries: Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all! Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible…

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If you receive a multi-item delivery with some items missing

“I Received My Packet, But Not Everything I Ordered Is Included” Is something missing from your order? Please follow these steps: Unpack all the products because sometimes our packing staff save space by putting smaller items inside the boxes of bigger items. Check the status / comments of your order , and check to see if you had any emails from SPVTrade about this order. It’s possible we split your order into more than one delivery to speed things up. Next, you should contact us to explain the problem. Provide your order…

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If there is some problem receiving the delivery due to Customs

“My Order Can’t Be Delivered – There Is A Customs Problem” Usually, when you import goods from SPVTrade, the packet will be inspected by your local Customs. There’s usually no reason to worry because: SPVTrade provides all the necessary paperwork for your shipment; In most countries it’s pretty easy to import most kinds of consumer electronics; The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL); If there is any duty (import tax) or other charges to pay, the courier will usually pay…

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If an item is missing drivers/firmwares

If an item is missing drivers/firmwares Posted by – NA – on 17 11 2008 06:03 AM “I Bought This From SPV Trade But It Hasn’t Got The Right Drivers” All SPV Trade products are supposed to have drivers exactly as described in the product description. “Driver” usually means a Windows 98 and XP (increasingly) win 10 driver. Check the description to see if Linux or Mac OS are in any way supposed to be supported. Here’s what to do if you have a problem: Contact us with your order number and…

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If an item is missing accessories such as earphones or a cable

Missing / wrong earphones, battery, cable? First, check the product’s description again on spvtrade.com to make sure it is supposed to have what you think it should. If you’re really missing something, please contact us, and here’s how we’ll handle it: Give us your order number and the product code. If the missing part is hard to explain, provide a photo and reference the comparable description photo on SPVTrade. If we confirm something is missing, we’ll send it out to you free of charge. If the missing thing is a significant…

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If an item is missing a manual

All  products are supposed to ship with a manual but… …sometimes the manual just isn’t very good, and you need more help with the product. …sometimes we made a mistake and the manual was not put in the box. …sometimes the product is new, and the manufacturer manual was so dire, we took it out! …sometimes the manufacturer thought they were only selling this product in China, so there is no manual. Here’s how we’ll help: Contact us with your order number and the product code. Explain whether there was a…

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SPVTrade Ships Worldwide

What Countries Does SPVTrade Deliver To? We can deliver orders to any country. Goods are sent from China by courier, and delivered to your door (home or company address). Wherever you are in the world, you can buy electronics direct from China!

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