My Product Has A Problem! What Can I Do?

SPV Trade undertakes the strictest Quality Control of any China supplier you could find. Our factories have their own quality control processes, but we don’t only take their word for it! When products come into the SPV Trade warehouse we have a team of  qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and working perfectly. But sometimes things can go wrong… that’s why we back all our products with a 12-month guarantee. For full details of the warranty click here If, unfortunately, the product you…

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Data Protection Statement

Privacy Policy   SPVTrade operates its internal records system in accordance with standards similar to European Data Protection Law requirements. In summary: – No data that we hold about you will ever be shared with third parties. – Employees of SPVTrade are contracted to confidentiality clauses. – Your email address will never be shared or abused. – We do not store any data about you that is excessive to our requirements. – We do not track or store personalised details about your web browsing. – Customer data is stored securely…

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12 Month Warranty On All Products

“Do you have a guarantee or warranty?” Yes – SPVTrade only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed. All products that arrive in the  warehouse are checked for perfect appearance and correct functionality by our QC engineers. Our packing team checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country. (Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV,…

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Bank Transfers, Confirmations, and Trust!

QUESTIONS ABOUT BANK TRANSFERS, THE ORDER CONFIRMATION PROCESS, AND TRUST! “I’ve got a tricky question for you – can you help? I made several similar test orders and checked them out. I haven’t paid for any yet, so the orders have order numbers and are ‘completed’ and ‘waiting for payment’ in the SPVTrade shop system. So now let’s say I want to pay for only one of these orders, and I’m going to send you payment by bank transfer. How do you know which order I’m paying for – maybe…

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Bank Transfer Fees

– Is paying by bank transfer free of additional fees? SPVTrade won’t charge you any extra fees for paying by bank transfer. However, banks usually charge something for bank-to-bank transfers. You may have to pay a fee when the money is sent out of your account to SPVTrade ‘s  bank account. Any such fee is your responsibility, so please ask your bank to provide you with clear details so you can account for this fee when you pay. For example, if you are paying for a SPVTrade order of $500,…

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Customs Clearance Issues

Customs Clearance Issues All imported goods are subject to Customs clearance in every country. When you buy from SPVTrade, the goods are sent from China. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from SPVTrade and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country,…

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How Much Tax Do I Need To Pay?

Please note that all import taxes / duties are the recipient’s responsibility. So if you are delivering to someone else like a friend or direct to a customer, any taxes payable will be their initial responsibility. SPVTrade will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. Obviously you will want this to be…

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Do I Have To Pay VAT / Sales Tax?

Do I have to pay VAT or any other form of sales tax on products bought through SPVTrade? We do not add any additional charges or taxes in China. What you see on the invoice summary on the final checkout screen is what you have to pay to SPVTrade. Possible additional costs to you may include: – bank transfer charges, – Paypal money ‘upload’ (i.e. deposit) charges, – and any import duties that are levied at customs.

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Do I have to pay tax?

“Do I have to pay tax on orders I buy at SPVTrade ?” Maybe. It depends on what country you are receiving the goods in.   Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you’ll need to research what the law and practices are in your country…

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Will You Send Me A Tracking Number?

After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences), or your tracking number will simply be displayed in your account – Depending on the courier chosen, there may be a 1-working-day gap between dispatching goods from our warehouse in China and getting the tracking number. If you have not received a tracking number from us, it probably means we have not sent out your order yet. Most orders take 1-3 days to check, pack, and dispatch. If you…

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