If an item is missing accessories such as earphones or a cable

  • Missing / wrong earphones, battery, cable?

First, check the product’s description again on spvtrade.com to make sure it is supposed to have what you think it should.

If you’re really missing something, please contact us, and here’s how we’ll handle it:

  1. Give us your order number and the product code.
  2. If the missing part is hard to explain, provide a photo and reference the comparable description photo on SPVTrade.
  3. If we confirm something is missing, we’ll send it out to you free of charge.
  4. If the missing thing is a significant “part”, not just an accessory, e.g. the main panel of a Car DVD Player, then we may need to handle that differently . contact us about the issue and our team will help you regarding the issue